My Insights Capture window won't open, no matter what I do!
As of 04/21/2023 the issue has been re-opened as multiple new reports have been received in a short time-frame.
If you're able to consistently reproduce the issue in a way that's not mentioned below, please reach out on our Discord!
Reported Reproduction Methods
[ElectricDo#1003 - Untested]
- Close a given game window
- Before the game can fully complete its exit, try to open Insights Capture
- Window Never Opens
Is there a fix? I'd like to see my recordings D:
Currently, the only workaround is to restart the Overwolf app.
Thus far re-opening Insights Capture after closing Overwolf will allow you to see the desktop window again. If this isn't the case for you, please reach out on our Discord.
Once you can see your Insights Capture desktop window again, avoid maximizing the window or closing to your system tray until we get the fix out, as that's a major part of what's causing the desktop window to fail to re-open.
Original Post
As of 04/07/2023 this issue has been marked as solved with the release of patch 1.14.3.2, as all existing reports have reported the patch fixed their issue. If you're still unable to open your Insights Capture window, double-check your Insights Capture version. If you're on patch 1.14.3.2 or above, and still experiencing an issue, drop a comment in this thread or reach out on our Discord
As of 03/20/2023 this issue has been re-opened as we're still seeing reports from users on 1.14.2.2.
As of 03/17/2023 this issue has been solved with the release of patch 1.14.2.2 of Insights Capture.
If you're still having trouble getting Insights Capture's desktop window to open, please reach out on our Discord
As of 03/10/2023, we're aware of an issue that prevents the main Insights Capture window from opening after being minimized to the system tray.
If you answer yes to the following questions, then you're probably running into this issue:
- You have both Insights Capture & Overwolf running
- You are unable to open the Insights Capture desktop window, in anyway
- You can still see and record from the in-game Overlay
Then you're probably running into this issue.
If you did not answer yes to one of those questions, you could be running into a problem we're not aware of.
When you have a moment, please reach out on our Discord's help-desk channel explaining what you're encountering!
Fix Status (Sorted by recency)
04-21-2023 - 12:00PM EST
- Re-opening issue. Multiple reports were received late
04/20 night & early 04/21 morning. No concrete reproduction methods at this time.
04-07-2023 - 11:00PM EST
- Marking issue as closed again, as there haven't been further reports. If you're still running into the issue, and are on the most recent patch, reach out on our Discord.
04-03-2023 - 1:00PM EST
- Hotfix
1.14.3.2 released, containing fix for issue.
04-02-2023 - 2:15PM EST- Found an additional cause for issue, authoring fix.
03-20-2023 - 1:00PM EST
- Numerous reports throughout the weekend from users on the paycj 1.14.2.2, issue is re-opened. Consistent replication steps have not been found / reported.
03-17-2023 - 4:55PM EST
- Hotfix 1.14.2.2 released, which includes fix for this issue
03-17-2023 - 2:00PM EST
- IC devs have finished their fixed. Testing fix & awaiting ETA on a hotfix.
03-16-2023 - 1:00PM EST
- Met with IC devs. Fix is in progress.
03-14-2023 - 2:43PM EST
- IC devs are continuing their investigation. I'd explain more, but it's just boring techno mumbo jumbo
03-13-2023 - 3:52PM EST
- Got a set of reproduction steps that work consistently on all machines.
03-13-2023 - 2:50PM EST
- Got the issue to consistently reproduce on a dev machine. Continuing investigation with IC devs.
03-13-2023 - 2:00PM EST
- Debugging the issue with the Insights Team
